Refund Policy

This policy explains how refunds are handled on the Zaando Go platform in Trinidad and Tobago for customers, restaurant partners, and delivery drivers.

  1. Refund Process
    • Refunds will be processed to the original payment method within 3–7 business days.
    • If payment was made by cash, any applicable refunds may be issued via Zaando Go credit, voucher, or mobile money (where applicable).
       
  2. Incorrect or Missing Items
    • Customers must report missing or incorrect items within 1 hour of delivery.
    • Zaando Go will investigate and may issue a partial or full refund, or offer store credit.
       
  3. Damaged Order
    • Customers may request a refund if food arrives in an unacceptable condition.
    • Supporting evidence (e.g., photos) may be required.
    • Zaando Go may issue a partial refund, full refund, or credit, depending on the severity.
       
  4. Non-Delivery or Late Delivery
    • If an order is not delivered due to courier issues or delays beyond reasonable limits, a full refund may be issued.
    • Delays due to weather, traffic, or public safety events may not qualify.
       
  5. Abuse of Refund Policy
    • Repeated or fraudulent refund requests may result in suspension or termination of a user’s account.
       
  6. Contact for Refund Requests
    • For refunds or issues, contact Zaando Go support through the app or email: help@zaando.com.
    • Include order number, details of the issue, and any supporting documentation.