This policy explains how refunds are handled on the Zaando Go platform in Trinidad and Tobago for customers, restaurant partners, and delivery drivers.
Refund Process
Refunds will be processed to the original payment method within 3–7 business days.
If payment was made by cash, any applicable refunds may be issued via Zaando Go credit, voucher, or mobile money (where applicable).
Incorrect or Missing Items
Customers must report missing or incorrect items within 1 hour of delivery.
Zaando Go will investigate and may issue a partial or full refund, or offer store credit.
Damaged Order
Customers may request a refund if food arrives in an unacceptable condition.
Supporting evidence (e.g., photos) may be required.
Zaando Go may issue a partial refund, full refund, or credit, depending on the severity.
Non-Delivery or Late Delivery
If an order is not delivered due to courier issues or delays beyond reasonable limits, a full refund may be issued.
Delays due to weather, traffic, or public safety events may not qualify.
Abuse of Refund Policy
Repeated or fraudulent refund requests may result in suspension or termination of a user’s account.
Contact for Refund Requests
For refunds or issues, contact Zaando Go support through the app or email: help@zaando.com.
Include order number, details of the issue, and any supporting documentation.
